We understand that sometimes schedule adjustments are necessary. Please reschedule or cancel your services with at least 24 hours notice to avoid cancellation fees. We reserve the right to charge 50% of the value of your reserved service(s) when a reservation is not cancelled 24 hours prior to the appointment start time. If a client “no shows” with no communication for an appointment, the client will be charged 100% of the service missed. In respect of other clients and staff’s schedules we reserve the right to reschedule any appointments for which you are 15 minutes or more late. Should patron lateness result in a “downgraded” appointment, COLORVAT® reserves the right to collect payment for the service previously scheduled. Should a client choose to downgrade a service within 24 hours from the reservation, COLORVAT® reserves the right to charge the client the price of the original service booked.
Gratuities are not included in prepaid services. We do not accept tips by debit/credit card for prepaid transactions and greatly appreciate your cash gratuity.